2024 Audio/Visual Refresh
To ensure that Faculty have new audio/visual equipment available, the College has adopted a refresh cycle predicated upon budget allocation.
Streaming Support for Major College Events
Digital Media Productions provides live streaming and video support for major College events such as Convocation (adjunct & standard), Commencement, Data Summits, and other events as requested by College leadership.
Reduce Password Reset Requests
Over the next year, a statistical analysis will be conducted to identify and address any barriers that may impede students, staff, and employees from successfully resetting their passwords.
Create Multimedia Educational Content
Digital Media Productions works with College staff and faculty to provide multimedia/videos for training, classroom and Canvas use, internal program promotion, and special events.
WiFi 6 Network Coverage Expansion
The Network Operations team is performing passive RF validation surveys to expand WiFi 6 network coverage to areas that do not meet WiFi 6 coverage standards. WiFi 6 adds flexibility, speed, and increased security to the wireless network.
New Technical Support Website
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system will be available on March 1. These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
FLUID: A New myFSCJ User Experience
Update myFSCJ with a new interface for a better user experience.
Virtual Desktop Infrastructure
Virtual desktops allow students to access classroom software from anywhere there is an internet connection and from almost any device.
New IT Messaging Provides Status Page and Consistent Look
We all know that when myFSCJ is unavailable, you can expect an email from ITInfo@fscj.edu informing you of the issue and another one once the service has been restored.
However, beginning this Fall the IT department will refine our process and provide more consistent messaging when systems experience issues. Additionally, if you suspect a system may be experiencing performance issues, there will be a status page that is updated as an issue arises.
We're Working to Bring You Faster WIFI!
IT is working to bring you faster wireless internet speeds by migrating to WiFi 6. Campus by campus, we are migrating and installing WIFI 6 Wireless Access Points (WAPs) to provide faster connection speeds and a better video conferencing experience. However, even with the upgrades, it’s good to know that a wired connection still provides the best experience for high bandwidth applications.