Students Should Update for the Best Mobile Experience
Simply put, your students’ mobile devices must be updated to a minimum of iOS 15 to be able to start and use the most updated version of the Canvas Mobile app. If the device has a lower OS version than iOS 15, a message will appear saying that the app can’t run and the OS upgrade is needed.
View the New IT Department Website
As you may have heard, IT is transitioning to a new Help Desk site and ticketing system. This change originated alongside our contract ending with ServiceNow and improved experience of using Jira Service Management as the ticketing system provider. As we move away from ServiceNow altogether, the department also decided to revamp the IT Department website found at it.fscj.edu.
Canvas New Features Release January 21
Instructure will perform its monthly release of new features to Canvas on Saturday, January 21, 2023. This is a part of the regular process by which Canvas provides new features to all of its users on the third Saturday of every month, without interrupting access to the system. More information about how Canvas releases work can be found here. This month brings updates to Inbox functionality and Canvas Training Services Portal.
New IT Help Desk Site Coming Soon!
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system are coming soon! These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.
New Technical Support Website
The Technical Service Desk is excited to announce that a new Help Desk website and ticketing system will be available on March 1. These changes are based on feedback that our current site (help.fscj.edu) has a lot of information and may be confusing to first-time users, especially when trying to decide if they should Submit A Request or Submit A Ticket.